Last year, the Care Quality Commission (CQC) inspected both our Swale and Thanet services under new regulations, following the introduction of Key Lines of Enquiry. This requires inspectors to assess services against five key questions: are they safe, effective, caring, responsive and well-led?
During their time with us, the inspectors looked at staff files, ensuring they were trained and received regular supervision. The inspectors also looked at service user files to confirm support plans were in place and that service users were involved in the process of writing these plans. After this, the inspectors asked staff how they felt about the service we provide, and service users how they felt about the service they receive. The inspectors then looked at our policies and procedures to ensure that they were compliant with their regulations.
The CQC rated both the Swale and Thanet services as ‘Good’, which is a great compliment to the managers and staff who work in those areas, and demonstrates their hard work and dedication to providing opportunities for adults and children with a learning disability across East Kent.
For an overview of our services, visit the CQC’s website.